Legal

Refund Policy

RETURN & REFUND POLICY

The Dorian Nocturne

We want you to be completely comfortable with your purchase. If your order does not meet your expectations, you may request a return in accordance with the conditions below.

Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under the laws of your country or region.

1. YOUR STATUTORY CONSUMER RIGHTS

If you are a consumer located in the European Union, United Kingdom, or another jurisdiction that provides a statutory cancellation or withdrawal right for online purchases, those rights apply in addition to the voluntary return policy described below.

European Union — Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days after you, or a person you designate other than the carrier, receive the goods, without giving a reason.

To exercise this right, you must clearly communicate your decision to withdraw before the applicable 14-day period expires.

You may contact us through our Contact page or customer-support email. You may also use the EU Model Withdrawal Form included at the end of this policy, although using that form is not mandatory.

After notifying us of your withdrawal, you must send the goods back without undue delay and, in any event, generally within 14 days after communicating your decision to withdraw.

United Kingdom — Right to Cancel

If you are a consumer in the United Kingdom, you generally have the right to cancel an online purchase within 14 days after receiving the goods, without giving a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

These statutory rights apply independently of our voluntary 30-day return policy.

2. REFUNDS FOR STATUTORY WITHDRAWAL

Where you validly exercise a statutory right of withdrawal or cancellation, we will refund the applicable payments received from you in accordance with applicable law.

Where required by applicable law, the refund will include the cost of the standard delivery option originally paid for the order.

If you selected a more expensive delivery method, such as express delivery, we are generally only required to refund the amount equivalent to the standard delivery charge.

We will normally issue the refund using the original payment method unless otherwise agreed or required by applicable law.

Where permitted by applicable law, we may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back.

3. RETURN SHIPPING COSTS FOR STATUTORY WITHDRAWAL

For a statutory withdrawal due to a change of mind, the customer is generally responsible for the direct cost of returning the goods, provided that we informed the customer of this responsibility before the purchase.

If applicable law requires us to bear the return shipping cost, we will do so.

If the return is required because the product is defective, damaged, incorrect or otherwise does not conform to the contract, the applicable statutory consumer remedies will apply and the customer will not be responsible for costs that the law requires us to bear.

4. CONDITION OF GOODS UNDER STATUTORY WITHDRAWAL RIGHTS

A customer exercising a statutory withdrawal right may handle the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, similar to how the goods could be examined in a physical store.

If the goods have been handled beyond what is reasonably necessary and their value has consequently decreased, we may seek a deduction to the extent permitted by applicable law.

Nothing in this section is intended to restrict a customer's statutory withdrawal rights.

5. OUR 30-DAY RETURN WINDOW

In addition to any statutory consumer rights, The Dorian Nocturne offers a 30-day voluntary return window.

You may request a return within 30 days of receiving your order.

To be eligible for our voluntary 30-day return policy, you must contact us within this period and receive return instructions before sending the product back.

Items sent back without contacting us first may not be accepted under our voluntary return policy.

The 30-day voluntary return policy does not replace or reduce any statutory cancellation, withdrawal, guarantee, conformity or other consumer rights that may apply to you.

6. CONDITIONS FOR OUR VOLUNTARY 30-DAY RETURNS

For returns made under our voluntary 30-day return policy, the item should be:

Unworn
Unwashed
Unused
Free from stains, makeup, perfume, odors or other signs of use
Have all original tags attached
In its original packaging where reasonably applicable
Complete with all original components included with the order

We reserve the right to refuse a voluntary return or reduce a refund where the product does not meet these conditions, subject always to any mandatory rights applicable to the customer.

7. HOW TO REQUEST A RETURN

Please contact us before sending your item back.

Include:

Your order number
The product you wish to return
The reason for the return
Photographs where relevant to a damaged, defective or incorrect-item claim

Once your return request is reviewed, we will provide the applicable return instructions.

Please do not send a return to our shipping or business address unless specifically instructed to do so.

8. RETURN SHIPPING COSTS — VOLUNTARY RETURNS

For a voluntary return under our 30-day return policy due to change of mind, preference, fit or another reason not caused by an issue with the product, the customer is responsible for the return shipping cost.

If the item is returned because we sent the wrong product or the item arrived damaged or defective, we will take responsibility for the appropriate return or replacement shipping arrangements, subject to applicable law.

9. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging where applicable

Please retain the original packaging until the matter has been resolved, as it may be required for investigation with our shipping partner.

We will review the issue and, where appropriate, arrange a replacement, repair, return or refund in accordance with applicable law.

For customers in the European Union and other jurisdictions with mandatory consumer guarantees or conformity rights, those statutory rights apply independently of this policy.

10. EXCHANGES

We offer size exchanges, subject to availability.

If you require a different size, contact us within 30 days of receiving your order.

The replacement size must be available at the time the exchange is processed and the returned product must satisfy the conditions applicable to the exchange.

If the requested size is unavailable, we may offer an alternative resolution, including a refund where applicable.

Color exchanges may be considered subject to availability and approval.

Statutory withdrawal rights are separate from voluntary exchanges.

11. REFUNDS UNDER OUR VOLUNTARY RETURN POLICY

Once your returned item has been received, it will be inspected to confirm that it meets the applicable return conditions.

The inspection process may take 5–7 business days after we receive the returned item.

Once the voluntary return has been approved, your refund will be issued to the original payment method used for the purchase.

Your bank, card issuer or payment provider may require additional processing time before the refunded amount appears in your account.

12. ORIGINAL SHIPPING CHARGES

For voluntary returns caused by change of mind, preference or fit, original shipping charges are generally non-refundable.

For statutory withdrawals, we will refund the standard delivery charge where required by applicable law.

If you selected a more expensive delivery option, such as express shipping, any additional amount above the standard delivery cost is generally non-refundable to the extent permitted by applicable law.

Where a return is due to an error on our part, a defective product, damage attributable to us or another circumstance for which we are legally responsible, we will provide the applicable resolution required by law.

13. ITEMS THAT DO NOT MEET OUR VOLUNTARY RETURN CONDITIONS

We may refuse a voluntary return or reduce a refund where permitted by law if an item:

Has been worn beyond what is reasonably necessary to examine the item
Has been washed
Shows signs of use
Has stains, makeup, perfume or other odors
Has been damaged after delivery
Has missing or removed tags
Is missing original packaging or components where those are required under our voluntary return conditions
Has been altered or modified
Is returned outside the applicable voluntary return period
Was sent back without prior return instructions

These conditions do not remove or restrict any statutory consumer rights that cannot legally be excluded.

14. INTERNATIONAL RETURNS

International customers are responsible for following the return instructions provided by The Dorian Nocturne.

For voluntary customer-initiated returns, return shipping costs are the responsibility of the customer.

For statutory withdrawals, return-cost responsibility will be handled in accordance with the applicable law of the customer's jurisdiction.

Where a return is required because of an error, defect, damage or non-conformity attributable to The Dorian Nocturne, we will provide the appropriate resolution required by applicable law.

Do not send an international return without first contacting us.

15. CUSTOMS, DUTIES & TAXES ON RETURNS

Our international shipments use a Delivered Duty Paid (DDP) arrangement where available.

For returns, any customs procedures, duties, taxes or charges that may arise from the customer's return shipment must be handled according to the return instructions provided by The Dorian Nocturne and applicable law.

Do not send an international return without first contacting us.

16. ORDER CANCELLATIONS

If you need to cancel an order before dispatch, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been dispatched.

Once an order has been dispatched, it may no longer be possible to cancel the shipment and the applicable return or statutory cancellation procedure may apply.

Nothing in this section limits a statutory right to cancel or withdraw where such a right applies.

17. EU MODEL WITHDRAWAL FORM

If you are a consumer in the European Union and wish to exercise your statutory right of withdrawal, you may use the following form.

To:
The Dorian Nocturne
Email: support@thedoriannocturne.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Product(s): ______________________________

Order number: ____________________________

Ordered on: ______________________________

Received on: ______________________________

Customer name: ___________________________

Customer address: _________________________

Date: ____________________________________

Signature, if submitted on paper: ___________

You may instead send us another clear statement communicating your decision to withdraw.

18. RETURN PROCESS

For a voluntary return, the process is:

1. Contact us within 30 days of delivery.
2. Receive return instructions and approval.
3. Send the eligible item according to those instructions.
4. We receive and inspect the returned item.
5. The return is approved or rejected based on the applicable return conditions.
6. An approved refund is issued to the original payment method.

For statutory withdrawal or cancellation, the applicable statutory deadlines and refund rules described above will apply.

19. CONTACT

If you have questions about a return, exchange, cancellation or refund, please contact us through our Contact page or:

Email: support@thedoriannocturne.com

Please include your order number so that we can identify your purchase and assist you efficiently.

Last updated: September 7, 2026