Shipping Policy

SHIPPING & DELIVERY                                                                                                                                    The Dorian Nocturne
We carefully prepare every order for dispatch and provide tracking information once your order has been handed to our shipping partner.
WHERE WE SHIP
The Dorian Nocturne ships internationally to eligible destinations across the United States, United Kingdom, European Union and other available destinations.
Shipping availability is determined at checkout based on the destination address.
STANDARD SHIPPING
Standard shipping is complimentary.
Estimated delivery: 6–8 business days from the date your order is dispatched.
Your delivery timeframe begins when you receive our Order Dispatched/Shipping Confirmation email. This email will contain your tracking information.
EXPRESS SHIPPING
Express shipping is available for an additional $15.
Express orders are shipped via DHL Express.
Estimated delivery: 4–5 business days from the date your order is dispatched.
Your delivery timeframe begins when you receive our Order Dispatched/Shipping Confirmation email. Tracking information will be provided with the shipping confirmation.
ORDER PROCESSING & DISPATCH
Orders are carefully prepared before being handed to our shipping partner.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Delivery timeframes begin from the dispatch date shown in your shipping confirmation.
The time required to prepare an order before dispatch is separate from the carrier transit period.
TRACKING
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking information.
Tracking updates may take some time to appear after the shipment has been handed to the carrier.
DUTIES & TAXES
We ship using a Delivered Duty Paid (DDP) arrangement where available.
Applicable import duties and taxes are handled as part of the DDP shipping process, so customers should not normally be required to make a separate payment for import duties upon delivery.
International duties and tax treatment can vary by destination. If a particular destination cannot be fulfilled using our DDP arrangement, we will provide the applicable information before shipment where possible.
CUSTOMS & DELIVERY DELAYS
Although we work with established international shipping partners, delivery times can occasionally be affected by circumstances outside our control, including:
Customs processing
Weather conditions
Carrier disruptions
Incorrect or incomplete delivery information
Public holidays
Events beyond the control of the carrier or The Dorian Nocturne
The stated delivery periods are carrier transit estimates and may occasionally be extended by circumstances outside our control.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because of an incorrect or incomplete address, additional shipping or re-delivery costs may apply.
If a package is returned to us because the provided address was incorrect or delivery could not be completed, please contact us before we arrange a new shipment.
LOST OR DAMAGED SHIPMENTS
If your order appears to be lost, significantly delayed or arrives damaged, please contact us as soon as possible with your order number and relevant details.
We will work with the shipping carrier to investigate the shipment and, where applicable, initiate a carrier claim.
For damaged packages, please retain the original packaging and take photographs of the package and product where possible, as these may be required for the carrier investigation.
DELIVERY ATTEMPTS
Delivery is handled by the shipping carrier according to its local delivery procedures.
If a delivery attempt is unsuccessful, the carrier may arrange another delivery attempt, hold the package for collection or return it to the sender depending on the destination and circumstances.
Please monitor your tracking information and follow any instructions provided by the carrier.
CONTACT
For questions regarding an order or its delivery, please contact us through our Contact page or customer-support email.
Please include your order number so that we can assist you efficiently.